3D Parking has gained a vast amount of experience over many years of handling parking-related appeals, and the 3D Parking team lead the industry in this regard. Each appeal is individually assessed by a trained appeals assessor, who will review not only the site rules but will apply a common sense approach.

3D Parking is authorised by our clients to install signage setting out the terms and conditions of parking, issue Parking Charges for a breach of those terms and conditions, and recover and retain these Parking Charges.

Please note that 3D Parking is presented as the contracting party on the signage and the creditor within any correspondence sent to motorists.

The offer to reduce the amount of the Parking Charge for the first 14 days is not indicative of the fact that it should be considered a penalty, and 3D Parking properly offers a 40% discount for 14 days, as per the International Parking Community (IPC) code of practice.

In addition, as a matter of practicality, there are many commercial situations where a discount is offered for the early settlement of a contractual claim. 

The Parking Charges issued are levied based on a contract with the motorist, which is set out via the signage at the site. The signage sets out the terms and conditions under which a motorist is authorised to park, be that by payment of the appropriate paid parking tariff or by parking within a limited stay period or similar, and that a Parking Charge will be payable if the conditions are not met.

We ensure signage is ample, clear, visible and in line with the IPC (International Parking Community) Code of Practice to ensure that the motorist is bound by the terms and conditions when they enter and remain at a site. All users of the site are obliged to follow these rules.

3D Parking does not issue or collect Penalty Charges, fines or excess charges, which are only enforced by police, traffic wardens or civil enforcement officers under the Traffic Management Act 2004 or the Road Traffic Acts. However, 3d Parking does have the authority to issue and enforce Parking Charges for contractual breaches on private land. 

If the Parking Charge is ignored and no payment is received, then further action could be taken, which may include a referral to a Credit Reference Agency, the instruction of solicitors to secure immediate payment, a referral to debt recovery, or the issuance of court proceedings, all of which will incur further costs.

If you wish to appeal a Parking Charge, we recommend you lodge an appeal as soon as you receive the Parking Charge.

Should you wish to make payment to 3D Parking, either via our website or through our payment line, you will be required to provide your 6-digit or 4-digit Parking Charge reference number. This reference can be located on all correspondence that has been issued to you and is also present on documents from debt recovery agencies, as well as within the ‘particulars of claim’ (if legal action has been taken).

A large number of car parks that 3D Parking manage are monitored using automatic number plate recognition (ANPR) cameras. It is not a requirement to display a ticket within your vehicle unless the signage states otherwise. Our systems link your transaction from the payment machine to your vehicle registration.

With this in mind, you should always ensure that you enter your full and correct vehicle registration into the payment machine when purchasing a ticket. If you do not receive a ticket from one of our parking machines, it may be that your transaction was not completed correctly, and as a result, your payment may not have been successful, and you need to ensure that the coins, if you paid by coins, are back in, and not in the cash box. In all cases, we would advise that you read the terms and conditions of parking carefully as these can vary from one car park to another.

When an appeal is rejected by 3D Parking, the motorist is provided with the opportunity to appeal to IAS. All information regarding how to lodge an appeal with IAS (including the digit verification code) is contained within the correspondence informing you that your appeal has been unsuccessful.